Refund Policy

WhiteGold Cashew – Premium Cashew Nuts
Website: www.whitegoldcashew.com
Email: [email protected]

At WhiteGold Cashew, customer satisfaction is our top priority. We take great care to ensure our premium cashew nuts reach you fresh and in excellent condition. However, if there is an issue with your order, please review our refund policy below.

1. Perishable Product Policy

Due to the perishable nature of our products, we do not accept returns or offer refunds on cashew nut orders once they have been shipped.

However, exceptions may apply in cases of:

  • Damaged products

  • Incorrect items received

  • Quality concerns

2. Reporting an Issue

To be eligible for a refund or replacement, you must:

  • Contact us within 48 hours of receiving your order

  • Provide your order number, photos of the issue, and a brief description

Please email us at [email protected] with the necessary details.

3. Refunds and Replacements

Once your request is reviewed:

  • If approved, we will offer a replacement shipment or issue a full/partial refund to your original payment method.

  • Refunds may take 5–10 business days to appear on your statement, depending on your bank or payment provider.

4. Non-Refundable Situations

We do not issue refunds for:

  • Orders reported after 48 hours of delivery

  • Products damaged due to improper storage after delivery

  • Change of mind or dislike of taste (as taste can be subjective)

  • Incorrect addresses provided by the customer

5. Cancellations

If you wish to cancel your order, please contact us within 2 hours of placing the order. Once an order is processed and shipped, it cannot be canceled.

6. Contact Us

If you have any questions or need assistance with your order, feel free to contact us:

📧 Email: [email protected]
🌐 Website: www.whitegoldcashew.com

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